Features

Simple & Reliable

Enjoy simple one-touch calling without the need for accounts, logins, or complex platforms—perfect for low-dexterity users seeking easy access.

Senior/IDD-Optimized

We've tailored our interface to meet the unique needs of the elderly and those with intellectual or developmental disabilities.

Drop in Without Being Intrusive

Nucleus enables virtual drop-ins, reducing the need for in-home monitoring while preserving customers' independence.

Accessible for Hearing Loss

A hearing-impaired ringing option allows those with hearing loss to fully enjoy video and audio communication, ensuring a more inclusive experience.

Family Engagement

Increased family communication leads to better outcomes, as family members can easily connect through a dedicated app, fostering connection and support.

Ready Out of the Box

The Nucleus device arrives fully set up and ready to use, ensuring your loved ones stay connected hassle-free with minimal setup required.

Pricing

Monthly

$150 + $29/month

Pay $179 today for the device and your first month subscription, then $29/month. Cancel anytime—call or email our support team.
  • Device included
  • InTouch™ app for family members
  • Free US Shipping
  • First month included

Annual

Best Value

$339/year

Pay $339 today for your annual subscription + get a free device. Renew at $339/year. Cancel anytime—call or email our support team.
  • FREE Device
  • InTouch™ app for family members
  • Free US Shipping
  • 12 months included

How it works

Step 1

Place your order

Choose your plan—monthly or annual—and select how many devices you need. It's that simple!

Step 2

Personalize

We'll send you a link to a form where you can add your and your loved one's details. We'll handle the setup so the device is ready to use right out of the box.

Step 3

Packaging

This is where we package your device with care and prepare it for shipment to the provided address.

Step 4

Enjoy!

We’ll ship the device directly to your loved one’s address. When it arrives, it’s ready to go—no setup required!

FAQs

How does Nucleus work?

Nucleus uses our communications technology to quickly and easily connect individuals with loved ones. With an instant, high-quality video connection, Nucleus makes it easier than ever to stay in touch without obstacles associated with traditional phones, tablets and computers.

Where can I get Nucleus?

Nucleus devices may be purchased exclusively on our website.

How do I personalize the device before it's shipped?

After placing your order, you’ll receive an SMS with a link to our Enrollment Form. Simply click the link and follow the steps to personalize the device with the information of the person it's intended for.

What happens if I don't fill out the Enrollment Form?

If the Enrollment Form isn't completed, the device will still work, but it will be preloaded with the details of the person who placed the order. For a more personalized experience, we recommend completing the form as soon as possible! Please don't hesitate to reach out to our customer service if you have any questions or need help with these steps. Our team is always happy to help!

How do family members add photos to a Nucleus device?

Using the Nucleus InTouch app, quickly and easily add photos to a Nucleus device. Device contacts must first download our app for iOS or Android. In the app select “Photos” and then click the “+” icon in the lower right corner of the app. Allow the app access to your photo library, and select which images to share. These images will instantly appear as a slideshow on the home screen of the Nucleus device for your loved one to enjoy.

Does Nucleus require WIFI?

Nucleus can be used with an individual’s residential wireless internet, requiring a WiFi connection to make video and audio calls. You can add the WiFi credentials before the device is shipped, so it’s connected to the internet and ready to use right out of the box or simply follow the setup instructions when booting up the device, and once connected, Nucleus is ready to go. We also offer a cellular data plan as a backup for an added monthly charge.

How do I keep my Nucleus device up to date?

Nucleus devices are automatically updated periodically to ensure security and improve features as we release them to our growing technology platform. There is no need to manually update your Nucleus device.

Can I call my family from my Nucleus device, or can I only receive calls?

Both incoming and outgoing calls can be made with Nucleus. Incoming calls will appear with the caller ID and photo, where they can be accepted or declined. To make an outgoing call, simply tap on the avatar of a family member shown on the device’s home screen to instantly connect the call.

Who is Nucleus designed for?

Nucleus is intended to act as the eyes, ears and loving touch for individuals that need assistance caring for themselves. Designed with simplicity in mind, Nucleus is optimized for seniors, the intellectually or developmentally disabled, and any individual looking for a device that makes connecting with their loved ones as simple and quick as possible.

Do I have to remember a login and password to use my Nucleus device?

No, Nucleus arrives already configured and ready to use, with no logins or passwords required.

What is your refund policy?

We offer a $100 USD refund on Nucleus devices with a monthly subscription when returned in good condition. For annual subscriptions, you’ll get a refund for the remaining months if you return the device within the first 9 months of purchase. After 9 months, no refund is issued, but you must still return the device to cancel the subscription and avoid future charges. For full details, please visit our Refund Policy.